Do not under any circumstances open the HDD yourself and attempt to move the head assembly across the platter surface. In most cases, the advice given on YouTube is very poor and often irresponsible. This even includes advice of banging the HDD against a hard surface whilst powered on. If you perform a search on YouTube you will find multiple videos from individuals suggesting how to resolve the fault. The most frequent reason for this sort of failure is a physical shock, however, the customers who owned these drives have reported each case that no physical shock has occurred. This is considered a mechanical failure of the hard disk drive. The typical symptoms include a quiet buzzing or tapping sound when the drive is powered on. This prevents the hard disk drive from spinning up, and is known in the data recovery industry as ‘sticktion’. In this case, this is not a result of the motor bearing has failed, but because the read-write heads are stuck to the surface of the platter. Seagate / Samsung ST1000LM024 and ST640LM001 in for data recovery both with a seizure of the spindle motor.Īll of these HDDs have arrived with a seizure of the motor.
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